Have a question for our panel? Email us at editorial@kendrickcontent.com. We find our candidates while they are currently working at a job, and we have a positive interaction. I want someone who is actively working and wanting to improve their working environment. I also admire loyalty, so if someone turns me down for a conversation,…
We try and give our customers [pricing] information as soon as they request it. We do put some pricing information like “starting at $XX” to give them a range. Some of our vendors forbid us to put prices on our website, so we adhere to their policies. However, we have a rapid response time with…
David Townley grew up in Little Rock, Arkansas, and worked at the original Townley Pool & Spa store founded by his mom, Tracye, when he was 10 years old. He graduated from the U.S. Naval Academy in 1998 and served as a Navy Pilot and Instructor for 13 years. He continues to serve as a…
If conducting virtual troubleshooting diagnostics and appointments were not part of a hot tub dealer’s customer service pre-COVID, many dealers began implementing the service over the last year. Meanwhile, retailers who were already conducting business this way have continued to experience time-saving results during the pandemic without skipping a beat. Hans Kissmann, owner and president…