Safety from Showrooms to Soaks
Whether it’s solving day-to-day problems or plotting long-term growth, spa retailers have a lot of priorities but chief among them is workplace safety.
When Opening Your Front Door Isn’t Enough
As everyone in the industry is acutely aware, the demand for hot tubs is not as superheated as it was during the pandemic.
Multiplicity
Since the explosive demand for spas started in 2020, many retailers grew their businesses enough that they needed to expand to multiple locations.
Sealing the Deal
Sales are the core of a spa retailer’s business. And while many aspects of selling remain constant, others have changed profoundly in recent years.
SR Panel: Managing Four Separate Jurisdictions
Scott ClarkOwner, The Spa and Sauna Co.5 locations in Nevada and California The pandemic was firmly on our radar in early February when a vendor trip to Cambodia and Vietnam was canceled a week before we were supposed to leave. Of course, at that time the events that have transpired were not really grasped. In…
SR Panel: A Vital Revenue Stream
Scott ClarkOwner, The Spa and Sauna Co.5 locations in Nevada and California We realized during the aftermath of the last recession that we needed to mitigate the effects of an economic downturn. Our business was almost entirely reliant on new spa sales to sustain the business. We had always offered to drain and clean hot…
Panelists’ Take On Swim Spas
Scott ClarkOwner, The Spa and Sauna Co.5 locations in Nevada and California We started carrying swim spas seven or eight years ago. Our entry into swim spas started with a request from a customer. One of our elderly spa customers came in and told us her doctor had suggested that exercising in a low-impact environment,…
Meet the 2020 SR Panel
David Isaacs Owner, Isaacs Pools & Spas; Bullfrog Spas of Tri-Cities Johnson City, Tennessee David Isaacs grew up in the pool and spa industry, eventually taking ownership of the family business, Isaacs Pools & Spas (founded in 1978), in 2016. Isaacs began working full time at the company in 2004 after he finished college and…
Episode #36, Buying a Store 200 Miles Away, with Scott Clark
Scott Clark has added four locations since he and his wife Shelley opened The Spa and Sauna Co. in Reno, for a total of five stores. But the last two stores he opened are more than 200 miles and a state away from his headquarters. Clark purchased an existing business in California, which added stores…
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