Have a question for our panel? Email us at editorial@kendrickcontent.com. We find our candidates while they are currently working at a job, and we have a positive interaction. I want someone who is actively working and wanting to improve their working environment. I also admire loyalty, so if someone turns me down for a conversation,…
“One short-lived, COVID-induced change I saw was customers willing to give up on quality and choices for whichever hot tub could be delivered the fastest.”
We try and give our customers [pricing] information as soon as they request it. We do put some pricing information like “starting at $XX” to give them a range. Some of our vendors forbid us to put prices on our website, so we adhere to their policies. However, we have a rapid response time with…
David Townley grew up in Little Rock, Arkansas, and worked at the original Townley Pool & Spa store founded by his mom, Tracye, when he was 10 years old. He graduated from the U.S. Naval Academy in 1998 and served as a Navy Pilot and Instructor for 13 years. He continues to serve as a…
If conducting virtual troubleshooting diagnostics and appointments were not part of a hot tub dealer’s customer service pre-COVID, many dealers began implementing the service over the last year. Meanwhile, retailers who were already conducting business this way have continued to experience time-saving results during the pandemic without skipping a beat. Hans Kissmann, owner and president…
Hot tubs have been flying out showroom doors at record-breaking speed. In fact, they’re often sold before they even arrive from manufacturers. It’s never been quite so easy in this industry to move stock and, while this may seem like the dream, it comes with its own set of issues. One such challenge has been…
Hydropool has a lot going on. In February, it will launch the Aquatic collection, a third line of swim spas for Hydropool. The Aquatic collection comprises the 14AX, 17AX and the 19DTAX models, all available in both the AquaSport and the AquaTrainer series. The Aquatic collection, touted as the “perfect aquatic center,” joins the brand’s…
In the world of social distancing, curbside pickup has been key to keeping the doors open for many spa retailers. For Hans Kissmann, owner of Georgian Hot Tubs in Barrie, Ontario, adjusting his hours of operation and adding curbside options allowed him to continue services where others could not. The company sent newsletters to existing…