The pandemic, shutdown and subsequent strain on hot tub lead times changed the way most everyone does business. “New normal” is a phrase now heard ‘round the world in regard to nearly every aspect of our lives, and how customer service now looks is no exception. For Allstate Home Leisure, a family-owned Jacuzzi® and Sundance®…
A customer-experience expert secretly shops your store and reports on the experience. Then, she or he spends a day or two in your store observing customer behavior. That person can also conduct exit surveys of your customers to learn about their in-store experience. You learn how customers move through your store, what they’re experiencing, if…
Megan talks with My Retail Coach, Danielle Lavallee Wasson, about how you can create the ultimate shopping experience for customers in your hot tub showroom. For 25 years, Danielle has coached hot tub retailers on four continents, helping them grow their retail businesses. We know she’ll provide some valuable insight for your business too.
I recently walked into a RV store to take photos for an upcoming seminar. I had permission to take the photos, but wanted to say hello and introduce myself to the staff. I was well dressed and looked like a potential customer. As I walked up to the desk in the back of the store,…
Photography by Ian Crysler Gib-San Pool and Landscape Creations, located in Toronto, does things a little differently than most in the hot tub industry: It owns its buildings, inventory, vehicles and even its phone system. “We like to tell our clients we really have skin in the game,” says Ed Gibbs, owner of the company….
My son and I were waiting patiently at a local coffee shop for our food order. The lunch crowd began to grow. I felt my anxiety slowly rising, as I knew I only had a small window to work out before the gym daycare closed — and our order still hadn’t arrived. After a brief…