In today’s world of online reviews and social media, customers are quick to share their experiences with a company. Unfortunately, this feedback isn’t always positive. Although it may not be an easy task, learning how to deal with unsatisfied customers is an essential part of running a successful business.
I know we’ve made succession planning our default theme of the year at SpaRetailer, but as more and more businesses are bought and sold in our industry, it feels like we’ve chosen well. And this issue underscores the importance.
Exploring the intersection of wellness and Canadian hospitality with Aqua-Tech In the heart of the Canadian prairies, where the winters are harsh and the summers brief, Aqua-Tech stands as a haven of relaxation and wellness. Nestled in Winnipeg, Manitoba, this hot tub retailer has been a steadfast presence for nearly five decades. Within a few…
Kathi Belcourt rejoins the podcast, this time to discuss the Aqua-Tech Pool, Spa, and Whole Home Renovation journey. In 2021, Aqua-Tech was sold to a private equity firm, Kathi and Megan discuss what that experience has been like as well as the company adding home renovations to its growing list of product and service offerings….
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Retailers are always on the lookout for merchandise that can transform the hot tub experience without adding to energy bills.
New normal has been replaced by normal. Our lead times now are months instead of weeks, and managing expectations is the biggest challenge we face. Instead of dream fulfillment, we are working toward dream adjustment. New spa sales will keep rising, even as things open up. The world is really different than before. We will…
Early in the pandemic, we had a difficult time finding terrific candidates for seasonal positions. Our government agencies did amazing things to help support citizens during the pandemic, but the offers they made to students and lower-income earners incentivized people to stay home and collect program subsidies rather than seek employment. So far in 2021,…
At Oregon Hot Tub, we have traditionally run promotions for the benefit of our sales team. A $500 or $1,000 discount does not really make a difference for the consumer as long as they are getting a great value, but a discount or deal makes a big difference to sellers. If they believe it…
The global pandemic has placed a glaring spotlight on the importance of zapping viruses with extra sanitizing. While sanitizing questions are the norm in the hot tub world, dealers are seeing an uptick in questions about effective water chemistry techniques. “Consumers have become aware of the need for proper sanitization in general as a result…
Before the pandemic, we were seeing great activity on both internet leads as well as store leads. It seemed like as soon as the pandemic started, internet leads took off. We have always been uber focused on creating, responding to and closing internet leads, as we know most people spend a tremendous amount of…
Gregory Butlerowner Bubba’s Tubs & PoolsMount Pearl, Newfoundland One evening as Gregory Butler contemplated his life, he thought, “I just wish I was in a hot tub somewhere.” That passing thought became the catalyst to opening a hot tub business — in fact, the next day he visited the only other local hot tub store and…
As it turns out, pandemics and natural disasters both give businesses and communities the same amount of warning: none. In the wake of COVID-19’s disruptions, many spa retailers have been swapping notes to help adapt to a new normal, which has especially affected parents with school-age children. Rachael Pritz, vice president of RB Pool and…