Now that the holiday decorations are put away and most New Year’s resolutions successfully broken, it’s a great time to take stock of the service department. Are there ways to streamline? Can you improve customer service? “[Evosus Business Management software] really helped us get more service people out in the field more often. With Evosus,…
Michael Nekahi, co-owner Black Pine Spas & Leisure Products Seattle, Washington Black Pine Spas has traditionally been a hot tub store that has carried mostly complementary products. Over our 35 years in business, we have supplemented our primary hot tub business with tanning beds, gun safes, wood stoves, billiard and game tables, and saunas. Not…
BACKYARD LIVING PRODUCTS are a tough category for us. Over the years, we have tried outdoor furniture, grills, grill islands, fire pits and gazebos. We have had some success with gazebos and grills, and little or no success with grill islands and outdoor furniture. Our success with gazebos is directly related to hot tub sales…
Chris Ogden, General Manager Time Machine Hot Tubs LLC! Longview, Texas I have participated in a variety of off-site events: parking lot sales, warehouse sales, fairs, festivals, balloon races and home shows. Hands down, the greatest return on investment, surprisingly, have been boat/RV shows. Consumers who attend these shows are coming in with a certain…
Mark Nelson Master Spas of Western Michigan Grand Rapids, Michigan Swim spa sales aren’t for every dealer, just like some hot tub dealers don’t build pools. Yes, we sell swim spas and we outsell all in our region. It was only when Master Spas decided to invest in, and rewrite the book on, swim spas…